Frequently Asked Questions

We ship all orders in insulated cooler boxes with gel packs, ensuring your seafood stays frozen solid during transit. We use FedEx overnight shipping so your order arrives in perfect condition.

All orders ship free via FedEx Priority Overnight and leave our freezer on Tuesday morning of each week. Orders placed after Saturday noon will typically be shipped the following week-8 days later.

Yes! We offer free shipping on all orders to the continental US — no minimum required.

It happens rarely, but if your order arrives in unsatisfactory condition, contact us immediately with a photo and we will replace your order at no charge. We stand behind every shipment.

We ship to all 48 contiguous states. Please contact us for shipping to Canada or Hawaii.

Absolutely. Every product we sell comes from fish we personally catch or harvest in Alaska. We do not purchase from fish farms or wholesalers. What you buy is what we caught — full stop.

We fish primarily in Cook Inlet and Prince William Sound in Alaska. Both are among the most pristine fishing grounds on Earth, known for clean cold water and abundant wild stocks. Visit our Locations page for the full story.

Properly stored, our vacuum-sealed salmon keeps for 12–18 months in a freezer at 0°F or below. Spot shrimp keeps well for 9–12 months. For best flavor, we recommend consuming within 6 months.

Yes. We fish under strict Alaska Department of Fish & Game permits with science-based catch limits. Alaskan fisheries are among the most sustainably managed in the world, and we take our role in that seriously.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and Apple Pay / Google Pay through our secure Stripe checkout.

Orders can be changed or cancelled within 2 hours of placement. After that, we may have already packed and shipped your order. Contact us as soon as possible and we will do our best to accommodate you.

Our Subscribe & Save option lets you get 10% off on recurring orders. You choose the products and frequency, and can pause or cancel anytime. Look for the Subscribe & Save toggle on any product page.

We offer a 100% satisfaction guarantee. If you are not completely satisfied with your order for any reason, contact us and we will make it right — replacement or full refund, your choice. No questions asked.

Email us at sales@tidewateralaska.com or use the Contact form on our website within 6 hours of delivery. Please include a photo of the issue and your order number. We respond within 12 hours.