Shipping & Return Policy

Orders are shipped out only on Mondays and Tuesdays to ensure expedient delivery within the same business week. Orders received after Friday at midnight AKST cannot guarantee same-week shipping and may be processed the following week. During shortened weeks due to holidays, orders may be held until the following week to ensure a safe and timely arrival.

Every order is packed in an insulated cooler box with sufficient gel packs to keep your seafood frozen throughout transit. Our packaging is designed and tested to maintain safe frozen temperatures for the duration of shipping. Upon arrival, your seafood may have partially thawed during transit — this is normal and does not affect quality or safety as long as the product remains cold. Seafood that arrives cold to the touch can be safely refrozen.

We currently ship all orders free to the contiguous United States (48 states). Please contact us at info@tidewateralaskaseafood.com for inquiries about shipping to Hawaii, Canada, or other territories.

We stand fully behind the quality of everything we sell. If you are not completely satisfied with your order for any reason, we will make it right — no questions asked. To initiate a return or request a replacement, please contact us within 7 days of delivery at sales@tidewateralaska.com or call us at +1 (907) 598-2213. Because our products are perishable, you do not need to return the item. We will either reship your order or issue a full refund to your original payment method — whichever you prefer.

In the rare event that your order arrives damaged, fully thawed, or otherwise not as expected, please take a photo of the package and contents as received, then email us at sales@tidewateralaska.com with your order number and the photos. We will arrange a replacement shipment or full refund promptly — typically within 1 business day. We take full responsibility for the condition of your order upon arrival. Your satisfaction is our highest priority.

We're a small family operation and we personally read every message. Don't hesitate to reach out: Email: sales@tidewateralaska.com Phone: +1 (907) 598-2213 Mailing address: PO Box 417, Anchor Point, AK 99556